Auto Hail Repair FAQ

What Size Dents Can Be Repaired?
Typically, Dent Headquarters expert technicians can repair hail damage dents from the size of a dime up to the size of a half dollar and sometimes larger. However, the limiting factor is the relationship between the dent’s depth and diameter. A large shallow dent is much more repairable than a small extremely sharp dent. Each vehicle must be inspected by one of our certified damage appraiser’s to determine the reparability.

Will A Hail Damage Claim Make My Insurance Rates Increase?
No. Insurance companies classify claims into two different general categories: (1) Collision, and (2) Comprehensive. Hail Damage is a comprehensive claim and is considered an act of God. Acts of God will not raise your individual insurance rates.

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Insurance FAQ

Will A Hail Damage Claim Make My Insurance Rates Increase?

No. Insurance companies classify claims into two different general categories: (1) Collision, and (2) Comprehensive. Hail Damage is a comprehensive claim and is considered an act of God. Acts of God will not raise your individual insurance rates.

What If Dent HQ Estimate Is Higher Than Insurance Estimate?
Estimates are subjective opinions of damage and often vary widely. Dent Headquarters is familiar and experienced with resolving and negotiating differences and will contact your insurance company directly for any additional funds (called Supplements) necessary to repair your vehicle to its pre-loss condition.

What If I Need A Rental Car During The Repair Shop?
If you have rental car coverage on your insurance policy, Dent Headquarters will assist in setting up the rental and getting you to the rental car office after you drop off your vehicle at one of our shops. Additionally, if you do not have rental car coverage on your policy and your vehicle must stay overnight at our shop for repairs, Dent Headquarters will pay up to $25 per day for a rental car. Most people however, find it more convenient for us to shuttle them free-of-charge to and from our shop.

How Long Do I Have To Get My Auto Dent Damage Repaired?
There is no real time limit, however, your estimate is based on current labor rates and parts prices, which will most likely increase as you wait.

What If I Decide Not To Repair My Vehicle?
You may elect to forego repair and settle your claim for a cash payment with some insurance companies. A restriction for “unrepaired damage” will usually be placed on your insurance policy. Unrepaired damage will be deducted from future Collision or Comprehensive claims. If you decide to repair the vehicle later, notify your agent so the restriction can be removed.

Why Is My Lienholder Also Named On My Insurance Check?
Your insurance policy protects your lien holder’s financial interest in the vehicle. If your vehicle is not yet paid off then the financial institution still holds the title and is therefore the technical owner of the vehicle until your loan or lease is paid in full.

Can’t I Just Cash The Insurance Check, Lienholder And All?
If you knowingly deposit or cash a check without acquiring the proper endorsements from all parties, you may be committing a crime. Dent Headquarters has strong relationships with almost all lending institutions and can expedite the endorsement process for you while your vehicle is being repaired.

Paintless Dent Repair FAQ 

How Has PDR Evolved?

Paintless Dent Repair first appeared about 25 years ago as an innovative way to repair dents and dings on automobile production lines in Europe. Later, it became a more effective, less expensive method for removing small dings and dents from cars made with a thinner grade of sheet metal. Today, the process has evolved into an industry. Now, specially trained technicians utilize state-of-the-art tools to remove extensive hail damage on any vehicle.

Why Has PDR Only Recently Gained Acceptance?
Recent advancements in the elasticity of metals and the flexibility of polyurethane paints on automobiles are the major contributing factors for Paintless Dent Repair as a viable alternative to traditional body shop techniques.

What Size Dents Can Be Repaired?
Typically, Dent Headquarters expert technicians can repair hail damage dents from the size of a dime up to the size of a half dollar and sometimes larger. However, the limiting factor is the relationship between the dent’s depth and diameter. A large shallow dent is much more repairable than a small extremely sharp dent. Each vehicle must be inspected by one of our certified damage appraiser’s to determine the reparability.

How Much Does Paintless Dent Repair Cost?
Paintless Dent Repair costs are determined by several factors: (1) the number of dents, (2) the size of the dents, (3) the depth of the dents, (4) the type of metal, and (5) the location of the dents on the vehicle. Once these factors have been calculated, you’ll find that Dent Headquarters’ Paintless Dent Removal process is an inexpensive alternative to traditional repair methods, which require costly parts and equipment, precise painting techniques and extensive labor hours. Dent Headquarters’ Paintless Dent Removal process provides the same results without the extra expenses.

What Type Of Results Can I Expect From Dent HQ?
At Dent Headquarters, satisfaction is guaranteed or you do not pay for the repaired panel. We’ll let you know up front if a dent is too extreme for Paintless Dent Repair techniques. Dent Headquarters provides a written lifetime warranty backed by a nationwide network of technicians and we will respond to any inquiries within 72 hours.

Will The Dents Ever Come Back?
No. Metal has a memory and once the molecular structure is realigned to its original form it will stay there.

Will PDR Hurt The Value Of My Vehicle?
No! Dent Headquarters’ Paintless Dent Removal process actually protects the value of your vehicle. Since no bondo or repainting is necessary, your original finish and the value of your vehicle are preserved. Our PDR process eliminates the risk of mismatched paint colors, uneven textures, over spray, bubbling and misaligned metallic flakes, all of which are detectable by Car Dealerships and Leasing Companies at trade-in time.

Will PDR Affect The Manufacturer’s Paint Warranty?
No. Dent Headquarters’ proprietary Paintless Dent Removal techniques actually retain your factory finish and manufacturer’s warranty.

Is Paintless Dent Repair Environmentally Safe?
Yes. Rest assured that Paintless Dent Repair does NOTHING to adversely effect the environment. Since our process is paintless, no paint fumes containing volatile organic compounds (VOCs) are getting into the ozone layer. Nor are any paint thinners or residues being accidentally washed down drains that may get into the local drinking water supply. No, some vehicles are not the best candidates for paintless dent repair. The age of the vehicle needs to be taken into consideration due to the gauges of metal used in the manufacturing process. Vehicles manufactured prior to the mid-to-late 1980s tend to have thicker metal, which made them less susceptible to damage from hail. Also, your vehicle’s paint needs to be evaluated. Is the paint a factory finish or has your vehicle been repainted in the past? Most repainted surfaces can still be repaired successfully with PDR as long as quality paint has been used and large amounts of BONDO® are not hiding underneath the paint. Plastic fillers like BONDO® can crack as a PDR technician pushes on the back of metal which is covered by plastic fillers. If you are unsure whether PDR is the best option for your vehicle, we suggest having one of Dent Headquarters’ certified damage appraisers assess your damage and discuss the options available to you.

Will Dry Ice Or Sunlight Remove The Dents?
In a word… NO. The dents on your vehicle must be manually manipulated back to their original molecular memory location using specialized paintless dent repair tools and techniques.

FAQ
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